To achieve this aim, we have an appointment cancellation policy.
Cancellation Policy 2022 – 2023
If your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with two business days (48hrs) notice. This allows us to schedule in a patient who may be in urgent need of our care.
Missed appointments and late cancellations represent a cost to the practice, to you and to other patients who could have been seen in the time set aside for you. Failed appointments can sometimes interfere with dental treatment and create unnecessary scheduling problems for other patients.
We strive to accommodate the appointment needs of our patients, and make every effort to keep on time for appointments scheduled.
Failure to provide us with 48 hours advance notice or failure to present for a scheduled appointment will result in a cancellation or no show fee. This fee will equate to £45. If your treatment is over 1 hour this fee will equate to £90.
It is understandable that sometimes cancellations cannot be helped due to illness or emergency and we will take all valid circumstances into account.
Our goal in communicating our cancellation and failed to attend policy is to avoid any extra charges being passed on to the patient.
Any appeals about missed or cancelled appointments please ask to speak to Jane Caley-Lees the Practice Manager.
We thank you for your cooperation and understanding.
