Emergency/ Out of Hours Policy for Dental Solutions

Registered Patients:

If you are a registered patient at the practice, you will be triaged by the team for your emergency. We will offer you an appointment were possible with 24hrs. When the dentist is on annual leave emergency cover will be provided be one of our other dentists.

whilst you are waiting to be seen, the following tips may help:

• Toothache – rinse with warm water and use a cold compress to reduce any swelling. Over-the-counter painkillers can also help.
• Lost Filling – you can put a temporary dental filling material in the cavity, as well as chewing on the other side of your mouth.
• Lost Crown – if your crown is still intact, use sugar-free chewing gum or dental cement to stick it in position. If broken, keep the pieces and protect the cavity as described above.
• Knocked Out Tooth – pick up the tooth by the crown (the part that usually shows in your mouth) and rinse carefully with water. You can try to put the tooth back in position but make sure it is the right way round. If this is not possible, store it in milk (or water with a little salt). Do not put a baby tooth back in position as it can harm the permanent tooth underneath.
• Broken Tooth – gently rinse your mouth with warm water and apply a cold compress to reduce any swelling. Keep any pieces of tooth and store them in milk or salty water.

Please be aware with dental emergencies immediate action is necessary to address the following severe pain, discomfort, or trauma to the mouth that may cause bleeding and lacerations to the gums and dislodge/moving or fracture teeth.

Non registered patient:

For all non registered patient request urgent care if we have availability emergency appointment are £85 plus the cost of any treatment completed in the day.

Out of hours service:

When the practice is closed the out of hours message will play:

“Hello thank you for calling Dental Solutions in Lymm. Unfortunately, the practice is now closed. If you have a dental emergency such as bleeding or swelling, please call the dental helpline for urgent dental care. The Cheshire and Merseyside helpline is 0161 476 9651. This is avalible from 9am to 9.30pm every day, including weekends and Bank Holidays. Alternatively, you can NHS 111. Otherwise please leave us a message after the tone and the team will respond as soon as we reopen. Thank you for your call.”

Otherwise you can leave a message a member of our team will then be in touch with you to discuss next steps – and a possible appointment for you.