7th June 2015

Nervous Patient – Mark Platt’s Story

How Gavin Laidlaw Cured My Phobia

My phobia started when I was 16, just over 14 years ago. I’d visited the dentist to have a filling. The dentist drilled into a nerve and I could fully feel everything- the pain was unbelievable. After that I used to avoid going to the dentist. I’d look away when I saw a toothpaste advertisement. But the longer I went without seeing a dentist the more the phobia grew. My teeth seemed fine up until I was 26 years old and I cracked a tooth but my fear meant that I didn’t do anything about it. After that a filling on the other side of my mouth came out. Still the thought of going the dentist scared me so much. Every time I looked in the mirror I was crying. I couldn’t believe my teeth were getting worse and worse and starting to fail.

I started to have nightmares that my teeth were just breaking off and falling out. In the winter the cold was causing the most painful toothaches and migraines. It was getting to the stage where I was becoming reliant on pain killers. But I came to a point where even they didn’t help, more and more teeth were hurting.

I found Dental Solutions on line and decided to take the first step and e mail them. This is the reply…

Hi Mark,

Thanks for your e mail!

We get lots of similar e mails to yours every week, and it’s always a pleasure to help nervous patients overcome their fears and help them fix their mouths.

The first step is for you to give me a contact number and I will ask one of the reception team to set up your first free appointment.

This will give us a chance to meet and have a chat and see if it’s possible to help you.

Looking forward to hearing from you,

Gavin<?strong>

This gave me the courage to see Gavin and after talking to Nicky, his friendly practice manager I made an appointment. Gavin sat me down in a corner away from the dentist chair which straight away put me at ease. Eventually Gavin got me in the chair, took X rays and confirmed my worse suspicions- many of my teeth were too damaged to save. I wanted to cry but was trying to stay strong. When I asked about the procedure for implants it all became too much for me and I fainted in the surgery. I was so embarrassed about fainting in front of everyone. But they helped me up, got me a drink and calmed me down.

Gavin then put the question to me ‘What do you want with your teeth?’

I replied a straight smile, molars where I could chew and start eating properly and more confidence in myself. He told me that all of that could be achieved! By just spending 30 minutes with Gavin I felt I could trust him. He asked if the cost of the whole treatment affected my phobia. I won’t lie the work I was having done was going to be costly and the cheaper option and less work option would have been a denture. But I knew that what he was proposing was the best thing for me.

Before I knew it I had appointments booked with what felt like everyone- for impressions, visits to the hygienist, the orthodontist and finally the implant surgeon.

So I was signed up to have 7 teeth extracted, 2 x fillings, 5 Implants placed, a brace to straighten my teeth and finish it all off with Zoom Whitening. It felt very daunting. But I got through it with Gavin and his staff. I cannot praise them enough for their patience with me and their care.

I was going up to twice a week at one stage- this frequency actually helped my phobia. Every time I visited I was treated just as importantly as the first time. I wasn’t forced to do anything I didn’t want to do, and I never felt rushed.

I’d probably say out of everything I was to have done the Implants were the most major part of my treatment and believe it or not it was actually the easiest thing to do. I won’t lie and say it was 100{4a9254d467a64c1e51086d3bdd1107e0bcb2b3308df85966a5fd21f50c95df53} painless but I would describe it more as a discomfort. After all the tooth ache pain, the Migraines this discomfort I was nowhere near to the agony I’d suffered from neglecting my teeth in the past.

Where I am at now

So where I am now, now my treatment is complete. Having my smile makeover has to be the best decision I have ever done and my determination to fight my phobia has paid off.

I am now more confident than I have ever been in life. The nightmares have stopped. I have started dating again, I am getting compliments on my smile which I never thought I would ever get. I feel the biggest weight has been lifted off my shoulders. I am me again, I haven’t felt like this in such a long time.

I can honestly say that all this would never been possible without Gavin and his team. They really have changed my life. I will always be grateful for what they have done for me. If you are like me and feel the same as I did then please go see them. It’s a free consultation and you will not be judged and be given the highest standard of service and care. If I can go through all this and come out with a lovely smile and a passion for the dentist then am sure you can do. I promise you that you will not be sorry.

Mark x

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Excellent
Based on 286 reviews
Mike White
Mike White
2024-01-29
The best experience. When you step through the door you are met by the friendliest receptionist,Which continues through the practice. If you want the best dental care and treatments across the board this is where you need to go.
Charlotte Bell
Charlotte Bell
2023-12-15
I came to dental solutions with severe anxiety of dentists and Lauren was so helpful, kind and patient with me. For the first time in years I've found a dentist who I feel comfortable with. Thank you
Gill S
Gill S
2023-10-27
I had a wisdom tooth extracted by Gavin after having toothache due to my tooth breaking. I was nervous as I had not had a tooth removed by injection before. Gavin was reassuring, explained the procedure fully and it was over quickly with no pain. All staff at the practice are caring, friendly and professional and I have been going for many years. I highly recommend Dental Solutions.
K.WEDGE
K.WEDGE
2023-09-06
Thank you to Gavin and team at Dental Solutions for the superb dental work done yesterday. As well as being highly professional and very good at what they do the place has a great atmosphere which makes going to the dentist a pleasure.
tracy grensinger
tracy grensinger
2023-07-02
Amazing experience. I felt in safe friendly professional hands with all the team . Thank you!
Zoe Manley
Zoe Manley
2023-06-30
Can’t speak highly enough of this practice and in particular Lauren. 2 years ago I walked in and was so nervous I cried just as the sight of the chair. Her and the staff have been so patient and understanding and have worked with me to overcome my phobia. This week I had a filling and was absolutely fine, my family couldn’t believe it. Reception staff are lovely and really accommodating too. So glad I found them, I don’t dread the dentist anymore.
David Partridge
David Partridge
2023-05-10
A really Five Star Dental Practice! Upon arrival I was greeted by their most friendly welcoming receptionists. it seems nothing is 'too much trouble' to them. Gavin is similarly very friendly and the surgery is kitted out with the most high-tech modern equipment. On my first visit Gavin examined my teeth and explained my options to me giving me his recommendation for treatment and reasons why. Their Co-ordinator prepared a detailed quote for my treatment and went through it in detail with me, ensuring I understood everything; she had plenty of time for me as a patient. From the outset I had complete confidence in entrusting them with my dental care and the final results are truly amazing. Gavin and Richard could not have been more professional and my treatment was made as painless as possible. Dental Solutions provide a truly outstanding service and I thank them for my new 'long lost' smile and renewed confidence, especially when dining out and talking with people. I can't recommend them too highly.
Carole Dodwell
Carole Dodwell
2023-05-08
A first class experience from start to finish. Despite being fearful of visiting the dentist, Gavin put me at ease with his gentle unhurried manner. I was surprised at how relaxed I actually felt undergoing treatment for a crown and the removal/replacement of front teeth veneers. Having felt self conscious about my front teeth for a long time, I decided to have my old veneers replaced. The results were amazing and far exceeded my expectations. What Gavin achieved was nothing short of a work of art, boosting my confidence tenfold. The practice itself is very welcoming, the customer service excellent and the staff are all very friendly and kind. I cannot recommend this dental practise highly enough.
Nick Halliwell
Nick Halliwell
2023-04-28
I recently needed some urgent treatment and after trying a couple of dentists in the area, dental solutions were the only dentist that agreed to see me, genuinely nobody else showed any interest in helping me. The receptionist I spoke to initially was super compassionate and understanding and did all she could to get me in asap. I saw Lauren for all of my appointments, and I’ve now had: a composite filling, root canal and emax crown and just yesterday had a wisdom tooth extracted. I don't know what Lauren does but I have had zero pain or discomfort with any treatments during and after. I'm extremely happy with the results of her work. She definitely knows her stuff and filled me with the utmost confidence whilst in the chair! I literally cant find any fault with any of the experiences I have had so far. They go the extra mile and do it with a smile. What more can you ask for?! Definitely my dentist for the foreseeable future! Thank you Lauren and everyone!
Pete Taberham
Pete Taberham
2023-04-07
Had my initial consultation with Lauren, truly professional and extremely friendly. She explained all my options in detail and following discussions opted for veneers and can't wait to see the end result.
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